Terms and Conditions
We encourage you to read the following items to prepare for your cleaning:
By using this website to book service, you agree to comply to be bound by these terms & conditions if you do not agree to these terms & conditions, do not book service with us.
Booking Confirmation:
Booking service online doesn’t guarantee you a spot for that date/time, you will be contacted by email or phone with a confirmation.
In order to reserve your cleaning date and time, a deposit of $100 will be applied. This fee is NON-REFUNDABLE but deductible to the total cleaning price.
Cleaning Crew:
We always work with teams of two, occasionally more cleaners may be needed due to the complexity of work or busy schedule.
Our employees have been rigorously background screened & drug tested prior to working with us, you can rest assured all our staff has integrity and is held accountable.
Arrival Time: Our cleaning teams work between 7 a.m. and 6 p.m. Occasionally, our cleaning crews may need to stay past 6 p.m. to complete a job. We will make every effort to meet your arrival window.
Right to Refuse Service:
We reserve the right to deny &/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter & disconnected utilities.
Our employees have the choice to leave if the home is in an extremely unsanitary condition or they feel unsafe/threatened. If you book a cleaning that is unreasonable, the cleaners may refuse service on the spot & you will be charged the cancellation fee.
Prior to your cleaning: We would like to focus on your cleaning, so we ask that you put away your personal belongings and de-clutter any surfaces. Additional charges may apply for homes that are excessively dirty or in poor condition for initial and move in/out cleanings.
Lockouts and Keys: All customers need to provide us instructions to access their home at the time of booking if they are not going to be present upon our arrival. For apartments and condo complexes, you can also arrange the key to be picked up and returned to the front desk. You can also leave a lockbox outside. If we do not have accurate instructions to access to your home upon arrival and contact is not made within 20 minutes of the arrival of the cleaning team, the scheduled cleaning will be skipped and there will be a $80 lockout fee.
During the cleaning, our teams will lock the door and will not allow any unknown person to enter your home.
Safety: Due to insurance and safety issues, our cleaning crews will not move or lift heavy furniture. They will also not stand on furniture or ladders to reach any areas. We will always do our best to reach and dust/clean the higher areas in your home.
Security Alarms: Please ensure that your security system is turned off or disarmed on the day of your scheduled cleaning. If you choose to provide us with instructions for arming or disarming your security alarm, we will not be responsible for any alarms that may be set off.
Children: To protect small children from the hazards of cleaning material and supplies, we advise that you do not leave them unattended. Time To Clean reserves the right to cancel cleaning appointments if your children are unattended and our cancellation policy will apply.
Pets: Please secure your pet(s) before our cleaning crews arrive at your home. We will not be responsible for your pet(s).
Accidents/Damage: Accidents are unforeseen; therefore, we ask that you please put away any valuables, antiques, collectibles, crystals, and heirlooms. We will not be responsible for any damage that occurs to these items if they are left out. We cannot be held accountable or liable for any damages that occur from the following: improper installation of light fixtures and ceiling fans, pictures, mirrors or shelving that are not properly secured to the walls, shower doors or stove parts that are old or bent, worn door knobs, worn or stained carpeting, faded and chipped paint on the walls, any string mechanism hanging from curtains or blinds, shower soap trays or dispensers that are incorrectly fastened to shower walls, and other rotted or deteriorating items.
Please notify our office staff if there is anything that requires special care and attention in your home.
Even though we will be very careful in your home, if we are dusting and wiping down your blinds, we will not be responsible for any unforeseen damages to your blinds since blinds tend to be fragile. Please notify our office if you don`t want your blinds to be dusted and wiped down.
Cancellation and Rescheduling: Please give us at least 24-hour notice if you would like to skip, cancel, or reschedule any cleaning appointment, otherwise there will be a $100 cancellation fee.
Service Fees:
Please remember we give these instant prices based on years of experience, but we may adjust the price based on the actual condition of the house. To ensure there are no surprises when we arrive & find that the job will require extra time we’ll call you to let you know if we are unable to reach you, the crew will have to leave & you will be charged the cancellation fee.
We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards, Time To Clean will contact the client to discuss price or service revisions if the cleaning time differs drastically from the original bid.
Payments
In order to reserve your cleaning date and time, a deposit of $100 will be applied.
Payments must be made on the day of cleaning by business check, cash, or credit card.
Recurring Service Discount
Recurring discounts start AFTER the first cleaning service, if you skip cleanings so that your cleaning’s frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency.
Rate Increases
Client’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of the client’s established service schedule or home or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, etc.
Customer rate shall be increased annually, by an amount not-to-exceed 8% of the client’s current rate.
Use of Homeowner’s Vacuum
If you request to use your vacuum, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet & hard floor surfaces.
Cleaning Supplies
We provide the equipment & products needed to thoroughly clean your home, if you require us to use green cleaning products only, please let us know before we start the service.
If you require to use your cleaning supplies, note that we are not responsible for any damage associated with those products. When this request is made we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible.
Items We Cannot Clean
Mold removal is a specialty, we cannot be liable for any mold-related risks in clients’ homes.
We cannot clean hoarding homes or areas containing any animals & humans' body fluids, blood, feces, vomit, cat litter boxes, bird cages & urine, or excretions.
Governing Law
Any claim relating to Time To Clean website shall be governed by the laws of the State of Washington without regard to its conflict of law provisions.
We have taken every effort to design our website to be useful, informative, helpful & honest, hopefully, we have accomplished that and would ask that you let us know if you would like to see improvements or changes that would make it even easier for you to find the information you need.
Time To Clean reserves the right to change these terms and conditions at any time without prior notice to you.